Frequently Asked Questions

Herbalife discontinued the US Preferred Member program on July 20, 2026 and replaced it with Herbalife Wellness Rewards. Wellness Rewards has a free Loyalty Member tier plus an optional paid Wellness VIP membership at $19.95 per year. Existing members were moved over automatically: Bronze Preferred Members became Wellness VIP Silver, and Silver and Gold Preferred Members became Wellness VIP Gold.

Herbalife Wellness Rewards is the loyalty program that replaced the Preferred Member program in the United States in July 2026. Joining as a Loyalty Member is free and earns Rewards Points on purchases, but carries no product discount. Product discounts require the paid Wellness VIP membership. There is no obligation to sell products or recruit anyone at any tier.

Herbalife Wellness VIP members save 15% to 35% off SRP depending on tier. Bronze saves 15% and is available immediately for the $19.95 annual fee. Silver saves 25% after $500 in cumulative qualifying purchases. Gold saves 35% after $2,500. The free Loyalty Member tier earns Rewards Points but gets no discount on standard orders.

The Herbalife Wellness VIP membership costs $19.95 per year. At the Bronze tier discount of 15% off SRP, the fee pays for itself once you spend about $133 on products in a year, or roughly $11 a month. Above that, every additional order is straight savings. At Gold (35% off), break-even is about $57 of annual spend.

Joining Herbalife Wellness Rewards as a Loyalty Member is free, but that tier earns Rewards Points only and includes no product discount on standard orders. Subscribe & Earn orders get 5% off at the free tier. To get an actual product discount of 15% or more, you need the paid Wellness VIP membership at $19.95 per year.

No. Herbalife Wellness Rewards and Wellness VIP members buy products at a discount for personal use. There is no selling, no recruiting, no meetings, and no monthly minimum order. If you later want to sell products, that is a separate Independent Distributor path you would have to choose deliberately.

Herbalife Wellness VIP tiers are based on cumulative qualifying purchases. Silver, at 25% off SRP, requires $500 in qualifying purchases. Gold, at 35% off SRP, requires $2,500. The $19.95 annual VIP fee applies at every paid tier. Tier discounts are applied automatically at checkout based on your current status.

Rewards Points are earned on Herbalife product purchases and can be redeemed against future orders. All Wellness Rewards tiers earn them, including the free Loyalty Member tier. Subscribe & Earn orders earn at a higher rate: 1.25 times at Wellness VIP Bronze and 1.5 times at Silver and Gold.

The Herbalife Wellness VIP discount applies across the product catalog, including Formula 1 meal replacement shakes, protein powders and bars, Herbal Tea Concentrate, Aloe Vera Concentrate, vitamins, and targeted supplements. Your tier percentage comes off SRP at checkout automatically, with no codes to enter.

No. The Wellness Rewards change applies to the United States only. Herbalife Canada still runs the Preferred Customer program, which is unchanged: CA$43.95 to enroll, with Bronze at roughly 14% off SRP, Silver at roughly 30% after 100 points in 12 months, and Gold above 30% after 500 points. Canadian customers should ignore the US Wellness VIP figures entirely.

Herbalife Preferred Customers in Canada pay CA$43.95 to enroll and get roughly 14% off SRP immediately at Bronze. Reaching 100 points within 12 months moves you to Silver at about 30% off, and 500 points reaches Gold at over 30%. There is no obligation to sell products. Canadian orders ship from within Canada.

After registering you get login credentials for the Herbalife ordering site and can order any time. Your Wellness Rewards tier discount is applied automatically at checkout. Most US orders arrive within 3 to 5 business days, with expedited shipping available at extra cost.

Yes. You can cancel a Herbalife Wellness VIP membership at any time with no penalty or cancellation fee, and you can simply let it lapse instead of renewing at the end of the annual term. Cancelling VIP drops you to the free Loyalty Member tier, where you keep Rewards Points but lose the product discount.

Herbalife Wellness VIP members buy products at a 15% to 35% discount for personal use, with no selling involved. Independent Distributors buy at a discount and may also sell products and earn commissions, which brings additional paperwork and compliance obligations. Most people who simply want cheaper products want Wellness VIP, not a distributorship.

Yes. Herbalife offers a 30-day money-back guarantee on products. If you are not satisfied with a product, you can return it within 30 days of purchase for a refund under the terms of that guarantee. This applies regardless of which Wellness Rewards tier you are on.

Submit the contact form and you will get your personal registration link by email or WhatsApp. The link already carries the coach details, so there is nothing to copy in. Signing up takes about 5 minutes, and you can order right away once your account is active. Roni can walk you through whether the free Loyalty tier or paid Wellness VIP makes more sense for your expected spend.